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FAQ

Rechargeable Heated Insoles FAQs

THAW Rechargeble Heated Insoles come with a magnetic USB cable and a 2A USB A charge block. Simply plug the cable and the charge block into a plug outlet and attach the magnetic ends to the charging rings on the RC insoles. The cable will magnetically

Yes, all sizes of the THAW Rechargeable Heated Insoles fit four shoe sizes. We highly recommend that you test the insoles in the shoes you want to use them in before you trim them. Once you determine you need to trim your insoles, trim them one shoe si

The insoles are turned on when connected to a power source using the included magnetic charging cable. We recommend that you take your charging cable with you every time you plan on using your THAW Rechargeable Heated Insoles. If you are going to be aw

The status light is located near the magnetic charging ring on the insoles. When the insoles connect to a device, the light will turn solid green for 3 seconds. When the insoles disconnect from a device, the status light will flash green for 10 seconds

Your THAW Rechargeable Heated Insoles will go into a deep sleep state after 12 hours of not being charged or used. To wake up your insoles, connect them to your power cable for a few seconds. The status light will turn yellow to show that the insoles a

If your app has become unresponsive, force quit the application and relaunch it.

iOS

  1. Swipe up from the bottom and hold or double-press your home button
  2. Swipe right to find the THAW app
  3. Swipe u

THAW Rechargeable Heated Insoles are designed to provide a warm, comfortable environment within your shoe. They heat gently to ensure that your feet do not sweat and then refreeze when in the coldest environments. We recommend that you use your THAW RC

THAW RC insoles have an IPX4 rating. This means that they are water and weather resistant and can endure exposure to water. They are not rated to be submerged, so take precautions when using them in known wet environments. We recommend only using your

No, the batteries are not replaceable. The batteries in the insoles are built-in to provide optimal comfort, battery protection and water resistance.