Shipping & Refunds
Order processing typically takes 24-48 hours. Once orders ship, they should arrive within 2-3 business days, or sooner if expedited shipping is chosen at checkout.
Note: Please keep in mind that expedited orders received prior to 12:00pm CT are prioritized and will be shipped out the same business day. Business days are Monday-Friday, not including holidays. Expedited orders received after 12:00pm CT, over the weekend or on a holiday will be shipped out the following business day.
Yes, ACG will accept returns on any orders that fall within the following parameters.
- Orders may be returned for any reason within 14 days of receiving the order. Items must be in original packaging and undamaged with all accessories. The customer is responsible for the cost of shipping the order back to ACG.
- If you received your order and the items were damaged upon receipt, you must notify ACG within 3 business days of the delivery date listed on the tracking number to receive a replacement or a full refund. This rule applies even to orders that were placed as gifts. We recommend all customers inspect each item's packaging for any visible damage before giving away to friends or family. Any returns outside of the 3 day period with visible damage to the packaging or products will be rejected.
- Defective items are covered by ACG's warranty which applies to all items. See below for more details on our warranty. If you did not order your products from our website, you must provide proof of purchase in order to verify the warranty. Warranty claims should be made by filling out the warranty claim form here.
- Limited Lifetime Warranty on the following items:
- HD Davinci 1500(NEB-FLT-0031)
- HD Torchy 2K(NEB-FLT-0033)
- HD Davinci 12000(NEB-FLT-0034)
- HD Slyde King 1K(NEB-FLT-0035)
- HD Big Larry RC(NEB-FLT-0036)
- HD Mycro 500(NEB-HLP-0016)
- HD Transcend 1500(NEB-HLP-0017)
- HD Einstein 1000(NEB-HLP-0018)
- HD Galileo Lantern 1600(NEB-LTN-0008)
- HD Davinci 3500(NEB-LTN-0032)
- HD Slim 1200+(NEB-POC-0012)
- HD Inspector 500+(NEB-POC-0013)
- NEBO jump starters, portable power stations, electric coolers, and solar panels have a two-year warranty from the date of purchase.
- All HALO branded products have a 90-day warranty from the date of purchase.
- All other items have a one year warranty from the date of purchase.
To start a return, please fill out a return request form here.
- Free shipping will be automatically applied to orders with a subtotal of $50 or more, as long as the total order weight does not exceed 15 pounds and the shipping address is within the contiguous United States (the 48 physically connected states).
- For orders over 15 pounds or outside the contiguous 48 states, shipping is intelligently calculated by our delivery partners (USPS and FedEx) based on the order weight and shipping location.